About our privacy policy
Lumore cares a lot about your privacy. We therefore only process data that we need for (the
improve) our services and handle the information we have about you and your use of
our services. We never make your data available for commercial purposes to
third parties.
This privacy policy applies to the use of the website and the services provided by it.
Lumore. The effective date for the validity of these terms and conditions is 15/04/2025, with the publication of a
new version will invalidate all previous versions. This privacy policy describes what information about you
collected by us, what this data is used for and with whom and under what conditions
This information may be shared with third parties. We will also explain to you how we process your
store data and how we protect your data against misuse and what rights you have with regard to
the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person, you
You will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which
security techniques we use and who has access to the data.
Webshop software
WooCommerce
Our webshop is developed with software from WooCommerce. Personal data that you provide for our
services provided to us, are shared with this party. WooCommerce has access to your
data to provide us with (technical) support, they will never use your data for any other purpose
purpose. WooCommerce is obligated under the agreement we have with them to take appropriate
to take security measures. These security measures consist of the application of SSL encryption and
a strong password policy. WooCommerce uses cookies to collect technical information
with regard to your use of the software, no personal data is collected and/or stored.
WooCommerce reserves the right to share collected data within its own group in order to
to further improve services.
WooCommerce hosting
Our webshop is developed with software from WooCommerce, we have chosen for our web hosting
AndersStrato. Personal data that you make available to us for the purpose of our services will be
shared with this party. AndersStrato has access to your data to provide us with (technical) support.
offer, they will never use your data for any other purpose. AndersStrato is based on the agreement
that we have concluded with them, obliges us to take appropriate security measures. These
security measures include the use of SSL encryption and a strong password policy.
regular backups are made to prevent data loss.
Web hosting
Strato
We purchase web hosting and email services from Stratp. Strato processes personal data on our behalf and
does not use your data for its own purposes. However, this party can collect metadata about the use
of the services. These are not personal data. Strato has appropriate technical and organizational
measures taken to prevent the loss and unauthorized use of your personal data. Strato is on
obliged to maintain confidentiality on the basis of the confidentiality agreement.
Email and mailing lists
Strato
We use the services of Strato for our regular business email traffic. This party has
appropriate technical and organizational measures taken to prevent misuse, loss and corruption of your and our data
data as much as possible. Strato does not have access to our mailbox and we handle all our e-
email traffic confidential.
Payment processors
Stripe
We use the platform of to process (part of) the payments in our webshop.
Stripe. Stripe processes your name, address and city details and your payment details such as your
bank account or credit card number. Stripe has appropriate technical and organizational measures
taken to protect your personal data. Stripe reserves the right to
use to further improve the service and, in this context, (anonymized) data with
to share with third parties. In the event of a request for a deferred payment (credit facility), Stripe will share
personal data and information regarding your financial position with credit rating agencies. All of the above
The aforementioned guarantees regarding the protection of your personal data also apply
applies to the parts of Stripe's services for which it engages third parties. Stripe
does not store your data for longer than is permitted by law.
Shipping and logistics
DHL
When you place an order with us, it is our job to have your package delivered to you. We use
DHL's services for carrying out deliveries. For this purpose it is necessary that we have your name, address
and place of residence data with DHL. DHL uses this data only for the purpose of carrying out the
agreement. In the event that DHL uses subcontractors, DHL will also provide your data to these parties.
order.
External sales channels
Vinted
We sell (some of) our items via the Vinted platform. If you place an order via this platform,
order, Vinted will share your order and personal data with us. We use this data
to process your order. We will treat your information confidentially and have appropriate technical and
organizational measures taken to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of the processing
We use your data exclusively for the purpose of our services. This means that the purpose of the
processing is always directly related to the order you provide. We do not use your data for
(targeted) marketing. If you share data with us and we use this data to – other than on your
request – to contact you at a later time, we will ask your explicit permission to do so. Your
data will not be shared with third parties, other than for accounting and other administrative purposes
obligations. These third parties are all bound to confidentiality under the agreement
between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of our
to further improve our services. This information (for example your IP address, web browser and
operating system) are not personal data.
Cooperation in tax and criminal investigations
In certain cases, Lumore may be required to share data on the basis of a legal obligation
of your data in connection with fiscal or criminal investigations by government authorities. In such a case
We are forced to share your data, but we will do so within the possibilities offered by law.
to oppose it.
Retention periods
We store your data for as long as you are a client of ours. This means that we store your customer profile until you
indicates that you no longer wish to use our services. If you indicate this to us, we will do this
also consider it as a request to be forgotten. This also means that we will not store your data for longer than two years
from the last point of contact or transaction, unless there is a legal justification for this.
basis. Based on applicable administrative obligations, we must invoice you
(personal) data, we will therefore store this data for as long as the applicable term runs.
However, employees no longer have access to your client profile and documents that we receive as a result.
have produced your order.
Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights with
relating to the personal data processed by or on behalf of us. We will explain below which
rights these are and how you can invoke these rights. In principle, to prevent abuse, we send
transcripts and copies of your data only to your e-mail address already known to us. In the event that you
If you wish to receive data at a different e-mail address or, for example, by post, we will ask you to register
legitimize. We keep a record of processed requests, in the event of a request to be forgotten
we administer anonymized data. You will receive all transcripts and copies of data in the
machine-readable data format that we use within our systems. You have the right at any time to request a
to file a complaint with the Dutch Data Protection Authority if you suspect that we have processed your personal data in a
use incorrectly.
Right of inspection
You always have the right to request the data that we (have) process and that relate to your person or
traceable to this. You can submit a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
We will send you a copy of all data with an overview of the processors to the email address known to us.
who have this data, stating the category under which we have stored this data.
Right of rectification
You always have the right to request the data that we (have) process and that relate to your person or
that can be traced back to this, to have it adjusted. You can submit a request to that effect to our contact person
for privacy matters. You will then receive a response to your request within 30 days. If your request is granted
We will send you a confirmation that the data has been changed to the email address we have on file.
Right to restriction of processing
You always have the right to request the data that we (have) process that relates to you or is used for that purpose.
traceable, to limit. You can make a request to that effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted
We will send you a confirmation to the email address we have on file that the data will not be processed until you lift the restriction.
take longer to process.
Right to portability
You always have the right to request the data that we (have) process and that relate to your person or
traceable to this, to be carried out by another party. You can submit a request to that effect to
our contact person for privacy matters. You will then receive a response to your request within 30 days. If your
If your request is granted, we will send you copies of all data to the email address known to us.
about you that we have processed or that has been processed by other processors or third parties on our behalf. To all
In such a case we will probably no longer be able to continue providing services because the security
linking of data files can then no longer be guaranteed.
Right to object and other rights
You have the right to object to the processing of your personal data in applicable cases.
by or on behalf of Lumore. If you object, we will immediately stop processing the data in
pending the handling of your objection. If your objection is justified, we will send you transcripts and/or copies
of data that we (have) process made available to you and then permanently cease processing. You
also has the right not to be subject to automated individual decision-making or profiling
subject. We do not process your data in such a way that this right applies. Are you from
If you believe this to be the case, please contact our privacy contact person.
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service.
We use this service to track and receive reports on how visitors use the website.
This processor may be required under applicable laws and regulations to provide access to this
data. We collect information about your surfing behavior and share this data with Google. Google may use this
interpret information in conjunction with other datasets and in this way track your movements on the Internet
follow. Google uses this information to offer targeted advertisements (Adwords) and
other Google services and products.
Third party cookies
In the event that third party software solutions use cookies, this is stated in this
privacy statement.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, this page will always provide you with the most up-to-date information.
recent version. If the new privacy policy has consequences for the way in which we already collect data
with regard to your processing, we will inform you of this by e-mail.
Contact details
Lumore
Verbreepark 5L1 5L1 Benthuizen The Netherlands T (085) 301-6460 E info@Lumore.nl
Contact person for privacy matters:
info@Lumore.nl
