About our privacy policy
Lumore cares deeply about your privacy. We therefore only process data that we need for (the
improve) our services and treat the information we collect about you and your use of
our services have collected. We never make your information available for commercial purposes to
third parties.
This privacy policy applies to the use of the website and the services accessed on it by
Lumore. The effective date for the validity of these terms is 15/04/2025, with the publication of a
new version expires the validity of all previous versions. This privacy policy describes what information about you
collected by us, what this data is used for and with whom and under what conditions
this information may be shared with third parties. We also explain to you how we share your
data and how we protect your data from misuse and what rights you have regarding
The personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact, u
Find contact information at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which
security techniques we use and to whom the data is viewable.
Web store software
WooCommerce
Our online store is developed with software from WooCommerce. Personal data you provide on behalf of our
services made available to us are shared with this party. WooCommerce has access to your
data to provide us with (technical) support, they will never use your data for any other
purpose. WooCommerce is obligated under the agreement we have with them to provide appropriate
security measures. These security measures consist of the application of SSL encryption and
a strong password policy. WooCommerce uses cookies to collect technical information
regarding your use of the software, no personal data is collected and/or stored.
WooCommerce reserves the right to share collected data within its own group in order to improve the
further improve services.
WooCommerce hosting
Our online store is developed with software of WooCommerce, we have chosen for our web hosting for
AndersStrato. Personal data that you make available to us for the purpose of our services will be
shared with this party. AndersStrato has access to your data to provide us with (technical) support.
offer, they will never use your data for any other purpose. Based on the agreement, AndersStrato is
that we have entered into with them obliges us to take appropriate security measures. These
security measures include the use of SSL encryption and a strong password policy. There are
regular backups made to prevent loss of data.
Web hosting
Strato
We purchase web hosting and email services from Stratp. Strato processes personal data on our behalf and
does not use your data for its own purposes. However, this party may collect metadata about the use
of the services. These are not personal data. Strato has appropriate technical and organizational
measures taken to prevent the loss and unauthorized use of your personal data. Strato is at
obliged to maintain confidentiality under the agreement.
E-mail and mailing lists
Strato
We use the services of Strato for our regular business e-mail traffic. This party has
taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our
data as much as possible. Strato does not have access to our mailbox and we handle all our e-
mail traffic confidential.
Payment processors
Stripe
To handle some or all of the payments in our online store, we use the platform of
Stripe. Stripe processes your name, address and residence information and your payment information such as your
bank account or credit card number. Stripe has appropriate technical and organizational measures in place
taken to protect your personal data. Stripe reserves the right to disclose your data to
use to further improve services and, as part of this, share (anonymized) data with
sharing third parties. Stripe shares in the case of a request for a deferred payment (credit facility)
personal data and information relating to your financial position with credit rating agencies. All of the above
said safeguards regarding the protection of your personal data are also of
apply to those parts of Stripe’s service for which it engages third parties. Stripe
Does not retain your data longer than permitted by legal time limits.
Shipping and logistics
DHL
When you place an order with us, our job is to get your package delivered to you. We make use of
DHL’s services to carry out deliveries. This requires us to provide your name, address
and city information with DHL. DHL uses this data only for the purpose of performing the
agreement. In the event that DHL engages subcontractors, DHL will also make your data available to them.
disposition.
External sales channels
Vinted
We sell (some of) our items through the platform of Vinted. If you use this platform to buy
order then Vinted shares your order and personal data with us. We use this data
To handle your order. We handle your data confidentially and have appropriate technical and
organizational measures in place to protect your data from loss and unauthorized use.
Purpose of data processing
General purpose of processing
We use your data solely for the purpose of providing our services. That is, the purpose of the
processing is always directly related to the order you provide. We will not use your data for
(targeted) marketing. If you share data with us and we use that data to – other than on your
request – to contact you at a later time, we will ask for your explicit permission to do so. Your
data will not be shared with third parties other than to meet accounting and other administrative
obligations. These third parties are all bound to confidentiality under the agreement
between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website are processed for the purpose of providing our
further improve services. This data (for example, your IP address, web browser and
operating system) are not personal data.
Cooperation in tax and criminal investigations
Where appropriate, Lumore may be required by law to share
of your data in connection with government tax or criminal investigations. In such a case
we are forced to share your data, but we will, within the possibilities afforded us by law
oppose it.
Retention periods
We keep your data for as long as you are a client of ours. This means that we keep your client profile until you
indicate that you no longer wish to use our services. If you indicate this to us we will
also be construed as a forgetting request. This also means that we do not keep your data for longer than two years
from the last point of contact or transaction, unless there is a legal justification for this at
basis. Pursuant to applicable administrative obligations, we are required to submit invoices containing your
(personal) data to be kept, we will therefore keep this data for as long as the applicable term runs.
However, employees no longer have access to your client profile and documents that we receive in response to
have manufactured your order.
Your rights
Under applicable Dutch and European law, you have certain rights as a data subject with
regarding personal data processed by or on behalf of us. We explain below which
rights these are and how to invoke these rights. In principle, in order to prevent abuse, we send
statements and copies of your data only to your e-mail address already known to us. In the event that you do not receive the
data to a different e-mail address or by mail, for example, we will ask you to opt in
identify. We keep records of completed requests, in the case of a forgetting request
we administer anonymized data. You will receive all transcripts and copies of data in the
machine-readable data format that we use within our systems. You have the right at any time to request a
file a complaint with the Personal Data Authority if you suspect that we have used your personal data in a
use the wrong way.
Inspection rights
You always have the right to request the data we process (or have processed) that relates to your person or
are traceable to it, to view. You can make a request to this effect to our contact person for
privacy issues. You will then receive a response to your request within 30 days. If your request is granted
we will send you a copy of all data with a list of processors at the e-mail address known to us
who hold such data, indicating the category under which we have stored such data.
Right of Rectification
You always have the right to request the data we process (or have processed) that relates to your person or
are traceable to it, to have it modified. You can make a request to this effect to our contact person
for privacy issues. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation at the e-mail address known to us that the data has been updated.
Right to restriction of processing
You always have the right to request the data we process (or have processed) that relates to your person or for that purpose
are traceable, limit. You may make a request to this effect to our contact person for
privacy issues. You will then receive a response to your request within 30 days. If your request is granted
we will send you a confirmation at the e-mail address known to us that the data until you remove the restriction is not
longer be processed.
Right to transferability
You always have the right to request the data we process (or have processed) that relates to your person or
are traceable to it, by another party. You may make a request to this effect to
our privacy contact. You will then receive a response to your request within 30 days. If your
request is granted we will send you copies or transcripts of all records at the email address known to us
about you that we have processed or have processed on our behalf by other processors or third parties. To all
likelihood, in such a case, we will no longer be able to continue services because the secure
linkage of data files can then no longer be guaranteed.
Right to object and other rights
You have the right, where appropriate, to object to the processing of your personal data
by or on behalf of Lumore. If you object, we will immediately cease data processing in
pending resolution of your objection. If your objection is well-founded that we will provide transcripts and/or copies
of data we process (or have processed) to you and then permanently discontinue processing. U
In addition, has the right not to be subjected to automated individual decision-making or profiling
subjected. We do not process your data in such a way that this right applies. Are you from
view that it does, please contact our privacy contact.
Cookies
Google Analytics
Cookies from the American company Google are placed through our website, as part of the “Analytics” service.
We use this service to track and get reports on how visitors use the website.
This processor may be required by applicable laws and regulations to provide access to these
data. We collect information about your browsing habits and share this data with Google. Google can make these
Interpret information in conjunction with other data sets and, in this way, your movements on the Internet
follow. Google uses this information to provide targeted advertising (Adwords) and
Other Google services and products.
Third party cookies
In the event that third-party software solutions use cookies, this is stated in these
privacy statement.
Privacy policy changes
We reserve the right to change our privacy policy at any time. On this page, however, you will always find the most
recent version. If the new privacy policy affects how we already collect data
process with respect to you, we will notify you by email.
Contact details
Lumore
Verbreepark 5L1 5L1 Benthuizen The Netherlands T (085) 301-6460 E info@Lumore.nl
Contact for privacy issues:
info@Lumore.nl
